Certificate Problem

[schoolfield]

schoolfield
schoolfieldatearthlinkdotnet

My User Statics page show up-to-date and correct information, but both my score certificate and WU certificate show "0." I have posted about this problem several times without resolution or even a response. I think it your server has rejected my other posts because I included my email ID.

[7im]

There is anti spam limits on new forum users. No email address or URLs can be posted. So your forum history only shows this one single post. Welcome!

Try this link http://fah-web.stanford.edu/awards/cert ... choolfield

Sounds like I have heard of this problem before. You might try the forum search. Something about user names with full email addresses goofing up the Certificate URL. Just modify the URL to only show your name, not the rest of the encrypted characters to hide your email addy.

[rplate]

Hi I am having the same problem. My username is Ryan_Plate and I see zero's on the certificates for both WU's and Score.

Here is the link for the score I see: http://fah-web2.stanford.edu/awards/cac ... .65988.jpg

[compdewd]

rplate, try 7im's suggestion using this URL:
http://fah-web.stanford.edu/awards/cert ... Ryan_Plate

I currently see 65,000 points for you on the certificate using that URL

[rplate]

That worked, thanks!

[TKONN42]

On this release and previous when I try for a certificate it always presents as 0 points earned.

Donor TKONN42
Team Default (includes all those WU returned without valid team number) (0)
Score 2364226 (certificate)
Donor Rank 15421 of 1674192
WU 1368 (certificate)
Date of last
work unit 2013-02-22 07:18:19

[bruce]

Technically, the certificates are not phpBB issues, but I'm able to get a valid certificate. I went to http://fah-web2.stanford.edu/cgi-bin/ma ... =userstats and using my handle, I did find points and did get a certificate.

Then I entered the name TKONN42, it didn't find your points. Where are you finding the scores that you're reporting?

[bollix47]

Went to: http://fah-web2.stanford.edu/cgi-bin/ma ... me=Tkonn42

Certificates for TKONN42: http://fah-web2.stanford.edu/awards/cac ... 364226.jpg

http://fah-web2.stanford.edu/awards/cac ... 2.1368.jpg

[davidcoton]

Interesting. I've noticed the "0 points" certificate for a long time, but it doesn't worry me. However, I can confirm there is a problem.

Try this:
http://fah-web2.stanford.edu/awards/cac ... 020934.jpg

If it looks right, then I have the jpg image -- I'll post it in return for instructions as to how and where!

David

[bollix47]

Strange indeed. When I go to your official stats: http://fah-web2.stanford.edu/cgi-bin/ma ... DavidCoton
I get:
http://fah-web2.stanford.edu/awards/cac ... 020934.jpg - certificate shows 19 million points
http://fah-web2.stanford.edu/awards/cac ... .19124.jpg - certificate shows 19 thousand workunits

Perhaps something like clearing your cache might help.

I did notice that your link has davidcoton and mine shows DavidCoton but it appears to be the same link otherwise.

[davidcoton]

Tried clearing the cache.

1) New access to certificate page still shows 0 points
2) My link above still shows zero points
3) Your link (AFAICT to the same page!) shows correctly

There's a nightmare for the bughunters.

Results seem to be the same in IE.

EDIT: Just read your last line, the capitalisation may be the issue -- navigation is not case sensitive but score lookup is, perhaps? Starting with the Capitalised form in the address makes it all work.

David

[bollix47]

Can you confirm that you restarted your browser after clearing the cache? Also, did you go to the same official stats link that I used above?

[davidcoton]

See Edit above. It is the capitalisation that is the issue. However, my username on both F@H itself and this forum should be all lower case. The Capitalised form that produces the correct certificate is actually not correct!

David

[bollix47]

Agree that it's some kind of case issue. Hopefully this thread will help track down the problem. Thanks.

[davidcoton]

I've checked a bit further. EOC and Kakao both show my username Capitalised, although I have the lower case form in the v7 FAHControl configuration. I think it's likely I first registered as DavidCoton, then I changed the form (possibly on switching PCs, or on a major reinstallation of F@H). Obviously FAHControl and the web servers can cope with the change, but the points/units lookup for the certificates can't.

So, for anyone else with this problem, as a quick fix, check the exact form of your username. Maybe the lookup can be made caseless sometime.

David