F@H wont load after a PC crash

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Lostcoast707
Posts: 3
Joined: Sun May 17, 2020 1:10 am

F@H wont load after a PC crash

Post by Lostcoast707 »

I accidentally loaded up an unstable OC profile on my pc which caused a hard crash. I reloaded the proper conservative profile Ive been using for 2 months but now it wont load F@H. I've rebooted, i've uninstalled F@H and reinstalled, I've tried an older release of F@H, but it still gets stuck on the "Connecting to your Folding@Home client" page. Eventually the "need help?" part pops up but none of the suggestions work. Anybody have any ideas? Thank you so much. Im looking forward to getting this PC back online.
PantherX
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Re: F@H wont load after a PC crash

Post by PantherX »

Welcome to the F@H Forum Lostcoast707,

Assuming that when you uninstalled it, you chose to delete all the data (make sure you have the username/passkey/team details stored in plain text elsewhere) and then do a fresh installation of V7.6.13: viewtopic.php?f=24&t=34466

If that doesn't work, please post the log file? Ensure you include the first 100 lines which will inform us of what the system configuration is and what the client settings are. If you require guidance, please view this topic: viewtopic.php?f=24&t=26036
ETA:
Now ↞ Very Soon ↔ Soon ↔ Soon-ish ↔ Not Soon ↠ End Of Time

Welcome To The F@H Support Forum Ӂ Troubleshooting Bad WUs Ӂ Troubleshooting Server Connectivity Issues
Lostcoast707
Posts: 3
Joined: Sun May 17, 2020 1:10 am

Re: F@H wont load after a PC crash

Post by Lostcoast707 »

Thank you for the suggestion. When I uninstalled i did not choose the delete data option. Are you saying to try the uninstall WITH the deletion of data and just try re-log in with my username and passkey? I am really wanting to get this PC going again soon. With this and one other PC ive managed to hit into the 8000's in ranking and I've only been running them for just over 2 months now.
Thanks again.
Lostcoast707
Posts: 3
Joined: Sun May 17, 2020 1:10 am

Re: F@H wont load after a PC crash

Post by Lostcoast707 »

I did a data delete and reinstall. It started right up after putting in my credentials. Back online and folding again. Thank you for the guidance.
PantherX
Site Moderator
Posts: 6986
Joined: Wed Dec 23, 2009 9:33 am
Hardware configuration: V7.6.21 -> Multi-purpose 24/7
Windows 10 64-bit
CPU:2/3/4/6 -> Intel i7-6700K
GPU:1 -> Nvidia GTX 1080 Ti
§
Retired:
2x Nvidia GTX 1070
Nvidia GTX 675M
Nvidia GTX 660 Ti
Nvidia GTX 650 SC
Nvidia GTX 260 896 MB SOC
Nvidia 9600GT 1 GB OC
Nvidia 9500M GS
Nvidia 8800GTS 320 MB

Intel Core i7-860
Intel Core i7-3840QM
Intel i3-3240
Intel Core 2 Duo E8200
Intel Core 2 Duo E6550
Intel Core 2 Duo T8300
Intel Pentium E5500
Intel Pentium E5400
Location: Land Of The Long White Cloud
Contact:

Re: F@H wont load after a PC crash

Post by PantherX »

I am glad that it was sorted out and you're back folding :)

It seems that it is an issue when you're upgrading the client from a previous version: https://github.com/FoldingAtHome/fah-issues/issues/1419
ETA:
Now ↞ Very Soon ↔ Soon ↔ Soon-ish ↔ Not Soon ↠ End Of Time

Welcome To The F@H Support Forum Ӂ Troubleshooting Bad WUs Ӂ Troubleshooting Server Connectivity Issues
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