Not recieving the passkey (re-sent. Fixed)

GT500 · Post by **GT500** » Thu Mar 05, 2020 5:29 am

I tried to get a new passkey earlier today, and never received the e-mail. Server's maillog shows no attempts by GMail to connect around the time period that the form was submitted.

hryamzik · Post by **hryamzik** » Thu Mar 05, 2020 8:21 am

Same here, tried gmail and other domain. I also wonder if my points earned anonymously will be counted once I manage to get a key and log in.

SilvanoAP · Post by **SilvanoAP** » Thu Mar 05, 2020 8:31 am

i have the same.. i tried 2 different domains (one pro and one gmail), and doesn't receive the mail with the passkey.

YukKevChuHau · Post by **YukKevChuHau** » Thu Mar 05, 2020 11:16 am

Same for me. I tried requesting on two different days, using two different email addresses on both days. Received Nada. Also, hosted ny Gmail/Google for my email addresses though.

appleonatree · Post by **appleonatree** » Thu Mar 05, 2020 11:40 am

Neither do I receive a passkey, tried two different gmail and one .edu one, no luck.

YukKevChuHau · Post by **YukKevChuHau** » Thu Mar 05, 2020 1:35 pm

It's not working for me too. I tried on two days, and using two different email accounts on both days. Both hosted by Gmail/Google though.

just_jeepin · Post by **just_jeepin** » Thu Mar 05, 2020 2:40 pm

I tried getting a passkey with my Yahoo and Gmail accounts and neither have received the email in the inbox or spam folder.

Post by **Joe_H** » Thu Mar 05, 2020 3:41 pm

Okay, I think we have enough reports of which domains are not getting passkey emails. It is being looked into, will try to update when I hear of any progress.

j0hn0b · Post by **j0hn0b** » Thu Mar 05, 2020 10:36 pm

I'm having the same issue, tried with iCloud and gmail - neither work. I'd like to set the passkey up for bonuses during the Tz competition

Post by **jcoffland** » Thu Mar 05, 2020 10:58 pm

GMail is accepting but then just dropping many messages. I'm looking into it now.

hryamzik · Post by **hryamzik** » Thu Mar 05, 2020 11:02 pm

jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.

That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.

Post by **Joe_H** » Thu Mar 05, 2020 11:37 pm

hryamzik wrote:
jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.
That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.

The email account these passkey emails are sent from is also on Gmail, and that is what he is referring to.

Post by **jcoffland** » Fri Mar 06, 2020 1:24 am

It turns out we've had over 6500 passkey requests in the last three days. This caused us to hit a Gmail send limit. I'm working on sending passkey emails directly from foldingathome.org.

Post by **jcoffland** » Fri Mar 06, 2020 1:29 am

I'm resending all the passkey emails from the last three days. Unfortunately this will be a repeated email for some people. I cannot tell which were blocked by Google. All the emails should be sent within about an hour. The new emails will come from noreply@foldingathome.org.

Post by **bruce** » Fri Mar 06, 2020 2:57 am

how many of the 6500 were just retries for missing emails?

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Not recieving the passkey (re-sent. Fixed)

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