Stats not updating

MacRat · Post by **MacRat** » Mon Jul 14, 2014 3:51 am

billford wrote:As it's still the middle of the night at Stanford, not to mention a Sunday, that's not likely to happen for some hours yet…

Grad students don't get weekends off!

jrweiss · Post by **jrweiss** » Mon Jul 14, 2014 4:11 am

Maybe in Kalifornia they do...

LarsL · Post by **LarsL** » Mon Jul 14, 2014 4:36 am

Hope they get the points server back online soon it would be nice to know how my new 780 is doing. I'm sure the server needs a physical reset nothing that can be fixed by remoting in.

billford · Post by **billford** » Mon Jul 14, 2014 5:16 am

VijayPande wrote:So, if it's not updating, we'll try to do as many manual updates as we can over the weekend and then have the sysadmins do a full overhaul on Monday.

I must admit, I didn't expect that "as many as we can" would be zero

-alias- · Post by **-alias-** » Mon Jul 14, 2014 7:56 am

LarsL wrote:Hope they get the points server back online soon it would be nice to know how my new 780 is doing. I'm sure the server needs a physical reset nothing that can be fixed by remoting in.

I am very surprised if the statistics server at PG can not be reset from the remote. The problem is that they do not have the readiness for it. I can reboot all of my 6 servers from remote via IPMI from any location in the world, but I'm only an amateur who has folding as a hobby and cover the expenses private. I'm also pretty sure I have better uptime for my servers than Stanford can manage.

Napoleon · Post by **Napoleon** » Mon Jul 14, 2014 8:57 am

-alias- wrote:I am very surprised if the statistics server at PG can not be reset from the remote.

Idk the nature of the problem. However, if it is HW-related, what good would a remote reset do, assuming it's even doable?

billford · Post by **billford** » Mon Jul 14, 2014 9:06 am

Napoleon wrote:what good would a remote reset do, assuming it's even doable?

I think I'd expect a remote reset to be possible from (maybe only some) other computers on the Stanford network, I'd be mildly surprised if "remote" meant "over an internet link".

panthro1971-2 · Post by **panthro1971-2** » Mon Jul 14, 2014 1:40 pm

Altough is cause of worry not to be able to see the progress when contribuiting on Folding@home, the most important thing, at least for me, is that the work done these days will be not lost, anybody getting the points deserved by the contributions. It is early morning on Stanford, so I will wait until the last timed update in Kakao (around 10:00 PM) before shutting down the clients on my machines. I really expect the overhaul commented by Dr. Pande goes smoothly and we regain the stats, updated correctly.....

billford · Post by **billford** » Mon Jul 14, 2014 1:56 pm

panthro1971-2 wrote:I will wait until the last timed update in Kakao (around 10:00 PM) before shutting down the clients on my machines.

No need to shut the clients down (unless there's some other reason as well), it's extremely unlikely that you'll lose any points.

This sort of thing has happened before (and will probably happen again)- WUs are being returned properly and PG take great care not to lose their returned WUs, and if they don't go missing then nor will your points. They'll just be a bit later arriving than usual.

Bochek · Post by **Bochek** » Mon Jul 14, 2014 2:51 pm

Hello, I have recently started folding again after a few years break.

My stats where updating fine until 2 days ago. I have completed many work units since then with no points showing in the stats.

Can anyone advise where to start troubleshooting this problem?

- Thanks!

(Mod: Merged with existing topic, stats server is down - no troubleshooting required on your end.)

aoeu · Post by **aoeu** » Mon Jul 14, 2014 3:22 pm

http://folding.extremeoverclocking.com/ ... ist.php?s=

I'm surprised that no one has reported this issue yet. It appears that two days have been lost and I know that I have submitted WUs.

http://fah-web.stanford.edu/cgi-bin/mai ... rname=aoeu

Peace?
aoeu

soozler · Post by **soozler** » Mon Jul 14, 2014 3:23 pm

Same issue... Hopefully it is resolved when someone gets to the desk at Stanford.

7im · Post by **7im** » Mon Jul 14, 2014 3:38 pm

Please read Dr. Pande's post again. Clearly the "overhaul" he mentioned requires more than a simple reset.

Skufer · Post by **Skufer** » Mon Jul 14, 2014 3:41 pm

Having the same problem here, though I'm looking forward to seeing my points leap up suddenly when they fix it

-alias- · Post by **-alias-** » Mon Jul 14, 2014 3:41 pm

There is no need for you to do anything. PG will take care of the problem when they wake up an start working on the problem.

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