I've tried twice (with 4+ hours inbetween), but I don't seem to receive any passkey e-mail.
My first attempt specified a name that contained a space, which I now understand is not allowed.
The second attempt (4+ hours later) contained a valid name, same as I entered into the client.
I've checked junk folders.
Any ideas?
Passkey email not received?
Moderators: Site Moderators, FAHC Science Team
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- Posts: 1
- Joined: Mon Mar 16, 2020 6:37 pm
Re: Passkey email not received?
It's not just you. I just created an account here to post this comment.
So eager to start donating computing power!
So eager to start donating computing power!
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- Posts: 1094
- Joined: Wed Nov 05, 2008 3:19 pm
- Location: Cambridge, UK
Re: Passkey email not received?
The passkey system (and other parts of F@H) are overloaded with the enormous response to several social media references. The team are working on adding additional resources, please be patient. Just consider what it's like for the researchers who are generating many times more work than a week ago.
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- Joined: Mon Mar 16, 2020 6:56 pm
Re: Passkey email not received?
Same problem here. I'll just wait until they can catch up i suppose.
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- Posts: 3
- Joined: Tue Mar 17, 2020 1:51 am
Re: Passkey email not received?
ditto - waiting for passkey
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- Joined: Tue Mar 17, 2020 3:13 am
Re: Passkey email not received?
I had the same problem, then - 8 hours later, I started getting emails, over and over again with my passkey. 18 emails so far in 2 days.
Please fix!!!
Please fix!!!