Passkey Email Not Sending

[MBear]

Twice now I have tried to get a passkey. Twice it has said the email has been sent and will not resend to that address for 4 hours. But there is no email. I have checked my spam. I have checked every folder I could find. The email isn't coming through.

[davidcoton]

The passkey system (and other parts of F@H) are overloaded with the enormous response to several social media references. The team are working on adding additional resources, please be patient. Just consider what it's like for the researchers who are generating many times more work than a week ago.