Why won't my Protein Viewer work?

Lazyluna678 · Post by **Lazyluna678** » Wed May 06, 2020 9:52 am

Whenever I load up the protein viewer, it always stays on "Trying" connection and never connects to my account. Can someone help please?

foldy · Post by **foldy** » Wed May 06, 2020 6:37 pm

Did you download latest FAhClient 7.6.13? https://foldingathome.org/start-folding/

Lazyluna678 · Post by **Lazyluna678** » Wed May 06, 2020 6:38 pm

I’m not sure. Is there a section that shows you what version you are using at the moment? I downloaded it around about 20 days ago

Post by **Joe_H** » Wed May 06, 2020 6:56 pm

The version of the client shows in the logs, the System Info tab of FAHControl, and a number of other ways. But 20 days ago most likely you would have downloaded 7.5.1 which has a known issue with the FAHViewer on Windows and for viewing GPU projects on all OSs.

Lazyluna678 · Post by **Lazyluna678** » Wed May 06, 2020 6:57 pm

Ok thanks buddy. I’ll update it tomorrow. Then I can see the beautiful protein viewer

Post by **PantherX** » Thu May 07, 2020 9:14 am

Lazyluna678 wrote:...Is there a section that shows you what version you are using at the moment?...

Welcome to the F@H Forum Lazyluna678,

Please note that the client has a log file which has that information. If you need to find it or post it here for troubleshooting, guidance is provided here: viewtopic.php?f=24&t=26036

Lazyluna678 · Post by **Lazyluna678** » Thu May 07, 2020 9:15 am

Ok thanks @Panther. The Protein Viewer works now so thank you everyone

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