Hello everyone! I've joined the F@H community upon seeing the various sites promoting it now that the COVID-19 outbreak happened.
I've requested a passkey multiple times yesterday and today none of those requests resulted in an e-mail. (It's been at least 24 hours since the first request.)
My problem doesn't seem like an isolated case and I saw that some people are offered an alternate way of getting a passkey.
I'm planning on using both my PC and Laptop to fold and I'd like to link them together, which AFAIK I cannot do without a passkey!
Could anyone please help me with this? Thank you in advance!
Passkey hasn't arrived!
Moderators: Site Moderators, FAHC Science Team
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davidcoton
- Posts: 1094
- Joined: Wed Nov 05, 2008 3:19 pm
- Location: Cambridge, UK
Re: Passkey hasn't arrived!
The passkey system (and other parts of F@H) are overloaded with the enormous response to several social media references. The team are working on adding additional resources, please be patient. Just consider what it's like for the researchers who are generating many times more work than a week ago.