Is this collection server having problems?

[dickster]

I just checked one of my seldom used pc's and found about 10 completed WU's in the queue. I checked the server list and it shoes that it hasn't been accepting since Dec 23. What's up with that? The server is 171.67.108.25

[Joe_H]

As mentioned in the first Do This First topic of this forum, that is a collection server which doesn't get reported as it has been out of service for a long time. Can you supply the address of the work server that the WU's were download from? That is where they need to be uploaded to. You can also post which projects these WU's are from, that can also be used to see which WS they came from.

[dickster]

There are a total of 9 pending. Eight come from work server 171.67.108.11 and 1 from work server 171.67.108.21

EDIT: Forgot to mention v 7.1.33

[Joe_H]

From the server status page, both of those servers are up and accepting connections. Other systems are uploading completed WU's to them as well. Could you post a portion of your log showing the attempt to upload one of these WU's?

[dickster]

Hope this is enough.

23:12:41:Trying to send results to collection server
23:12:41:Unit 02: Uploading 4.91KiB to 171.67.108.25
23:12:41:ERROR: Exception: Received short response, expected 512 bytes, got 0
23:12:41:Connecting to 171.67.108.25:8080
23:12:42:Sending unit results: id:07 state:SEND project:5765 run:0 clone:476 gen:3102 core:0x11 unit:0x5d11de2250e0ad460c1e01dc00001685
23:12:42:Unit 07: Uploading 2.31KiB to 171.67.108.11
23:12:42:ERROR: Exception: Received short response, expected 512 bytes, got 0
23:12:42:Connecting to 171.67.108.11:8080
23:12:42:Sending unit results: id:08 state:SEND project:5770 run:14 clone:322 gen:3245 core:0x11 unit:0x04ad74d450e0ad770cad0142000e168a
23:12:43:Unit 08: Uploading 2.31KiB to 171.67.108.11
23:12:43:Connecting to 171.67.108.11:8080
23:12:43:Sending unit results: id:09 state:SEND project:5772 run:6 clone:174 gen:3684 core:0x11 unit:0x575e4f3250e0ad840e6400ae0006168c
23:12:43:Unit 09: Uploading 2.31KiB to 171.67.108.11
23:12:43:WARNING: Exception: Failed to send results to work server: Received short response, expected 512 bytes, got 0
23:12:43:Connecting to 171.67.108.11:8080
23:12:43:Trying to send results to collection server
23:12:43:Unit 07: Uploading 2.31KiB to 171.67.108.25
23:12:43:Connecting to 171.67.108.25:8080
23:12:43:WARNING: Exception: Failed to send results to work server: Received short response, expected 512 bytes, got 0
23:12:43:Trying to send results to collection server
23:12:43:Unit 08: Uploading 2.31KiB to 171.67.108.25
23:12:43:Connecting to 171.67.108.25:8080
23:12:43:WARNING: Exception: Failed to send results to work server: Received short response, expected 512 bytes, got 0
23:12:43:Trying to send results to collection server
23:12:43:Unit 09: Uploading 2.31KiB to 171.67.108.25
23:12:43:Connecting to 171.67.108.25:8080
23:12:44:ERROR: Exception: Received short response, expected 512 bytes, got 0
23:12:44:ERROR: Exception: Received short response, expected 512 bytes, got 0
23:12:44:ERROR: Exception: Received short response, expected 512 bytes, got 0
23:13:21:Unit 10:Completed 59%

[bollix47]

EDIT: Forgot to mention v 7.1.33

Your problem might be related to Ticket 728 which was fixed in 7.1.34. Try upgrading to 7.2.9.

[dickster]

If I upgrade do I loose those 9 WU's and the points? Points don't really matter that much to me, but my team sure can use them.

[Joe_H]

It looks like something is blocking the response from the WS to the upload connection request from your client. Have any changes been made to a firewall or other security setting? That is the first thing I would suggest checking. Can you open a connection in a browser to 171.67.108.11 or 171.67.108.21? Also try to the same addresses with :8080. You should either get a blank page or an OK.

As for the upgrade suggestion, that might be the solution. Between that old of a version and the current one, you might lose the WU's. I don't know in this case, have not made that large of a version jump. Before that, one other thing to try is restarting your system and seeing if they upload. But they might be corrupted WU's, the upload file size is on the small end of results that I have seen.

[dickster]

171.67.108.11 give a blank page with OK in the upper left corner, so I guess it's not a firewall issue.

[bruce]

If I upgrade do I loose those 9 WU's and the points? Points don't really matter that much to me, but my team sure can use them.

I have upgraded many systems from once V7 version to another and have not lost any WUs. I take two precautions: 1) I shut down the old version before trying to upgrade. 2) I install the new version using the same configuration settings that I used earlier. (In my case, that's "Just for me").

Some upgrades will ask you if you want to keep the current data (The answer is yes, however that was specified.) and other upgrades may not ask but assume you do want to keep whatever data already exists.

At the present time, server 171.67.108.11 is accepting about 400 uploads per hour, so it's certainly working correctly. Most likely the problem is your security software. Many so-called antivirus suites include an anti-spyware component (actually part of a firewall) which blocks any unauthorized uploads. You probably have to tell that software that the fah client is allowed to upload data.

A good first test is to disable your AV suite and see if FAH can upload.

[dickster]

Too late now. I had some new hardware and was planning an upgrade. So I did it now and a new v7 install. Lost it all, but it happens now and then.

I can't understand how it could be my security software blocking it. It has been running and sending results for quite a while before this started. No change was made by me. I'm thinking it was maybe a glitch in the client, but we will see how this new install runs.

Thanks to all for your help.