Stats appear to have frozen up during update

[VijayPande]

Everything looks ok so far. Stats update in progress.

[drougnor]

@-alias- and @shunter - Yes, points have been lost due to server issues, but in those cases it's the WORK server and not the point list generating process that was causing issues. In both of the cases in the last few months that the Stats service needed to be fixed, NO ONE reported missing points or WUs, that I am aware of, that were the direct result of the .txt file not being generated.

Please don't mistake one issue for the other.

[shunter]

We are working on it. There shouldn't be any major loss of points, but we'll know more in a little bit.

Good luck

[drougnor]

The Donor Stats page is still showing "update in Progress" with the same message that I posted in the original post.

[VijayPande]

Looks like everything is back on its normal schedule now. Stats should be available.

[Xavier Zepherious]

seems to be up now

what went wrong?
my point count seems about right..so I don't assume loss here

[VijayPande]

The machine that runs the stats update went down and had to be restarted. But it went down at a pretty safe stage of the stats update, so everything looks good. We are transitioning to new hardware and will hopefully transition this one soon (it's the last to transition since it's the most complex and easiest to break key features -- i.e. stats -- if the transition is done without good planning and execution).

[kiore]

My latest stats look right and to have caught up all the missing so seems to be good so far.

[drougnor]

Everything's looking awesome from here. Thanks for keeping us in the loop! As always, it's a pleasure to be part of the project!

[shunter]

no worries, this has happened in the past and all points were restored properly.

'Fraid Not. Points have been lost in the past when stats servers have gone down. In theory they should not be lost but in practice some do and cannot be recovered. Science is the goal but points make it more competitive and so F@H wins. Without the team challenge and their help I would not be where I am now

Pleased to say that my units have all been credited and points look ok.
Thanks for sorting it out.

[gwildperson]

A special note to all those who were predicting a major loss of points: Your doomsday preditions were overly pessimistic.

[Xavier Zepherious]

Seems, I can't get the user info or the team info
4:20PM MST feb 21

just a blank page - stuck trying to load for both or - internet connection down message too...yet i can load other pages even this one

[Xavier Zepherious]

seems to have been temporary ..I just got the page now
no...just the same very slow - almost hung

seems a bit sluggish today as well...long time in updating stats

[VijayPande]

Could you elaborate on what seems slow? The time the site is down while stats are being input or the accessing of the stats themselves (on fah-web.stanford.edu)?

[VijayPande]

PS I see the fah-web pages are slow. We're getting a lot of extra traffic right now, likely due to the fb integration.