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Can't reset password

Posted: Mon Aug 11, 2025 11:48 pm
by Threemoons
I try to log in to web control. I put in my PW, no good. I try to use "reset password" and I get login not found. What to do? Thanks so much.
EDIT: Also seems that my computer is somehow "unlinked?" This is my current web view:

https://imgur.com/a/JoozpTT

Image

Thanks for any help!

Re: Can't reset password

Posted: Tue Aug 12, 2025 3:28 am
by calxalot
You need to create/register a web control account first. Some email providers will silently block the validation email. I used gmail.

Please read the guide if you haven’t.
https://foldingathome.org/guides/v8-4-client-guide/

Re: Can't reset password

Posted: Tue Aug 12, 2025 3:51 am
by Threemoons
calxalot wrote: Tue Aug 12, 2025 3:28 am You need to create/register a web control account first. Some email providers will silently block the validation email. I used gmail.

Please read the guide if you haven’t.
https://foldingathome.org/guides/v8-4-client-guide/
Thanks, will look into this tomorrow.

Re: Can't reset password

Posted: Wed Aug 13, 2025 9:34 pm
by Threemoons
OK, now I see that web control is working fine...but still can't log in...very odd.

Re: Can't reset password

Posted: Wed Aug 13, 2025 9:50 pm
by calxalot
Did you get a validation email?

Re: Can't reset password

Posted: Wed Aug 13, 2025 10:17 pm
by Threemoons
I remember setting all of this up when I got my new computer a few months ago. Still getting an error when trying to receive password.

EDIT I just re-registered. I already had an old FAH account, seems to be behaving itself now. Next mystery....joining a team! Gonna go read up on that. Thank you so much for your patience, and for supporting great causes.