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failing uploading WU results

Posted: Wed Jun 04, 2025 1:32 pm
by FritzV
Hi,
verfy often (and now for approx 4 hours) I am (rsp. FAH is) not able to upload the results.
According to log.txt:
13:24:03:W :CON1873:DNS lookup failed for vav24.fah.temple.edu
13:24:03:D3:CON1873:Connection failed
13:24:03:E :OUT1873:Failed response: CONNECT
13:24:03:I1:WU305:Uploading WU results
13:24:22:W :CON1871:DNS lookup failed for pllwskifah2.mskcc.org
13:24:22:D3:CON1871:Connection failed
13:24:22:E :OUT1871:Failed response: CONNECT
13:24:22:I1:WU306:Uploading WU results
13:24:23:W :CON1872:DNS lookup failed for highland3.seas.upenn.edu
13:24:23:D3:CON1872:Connection failed
13:24:23:E :OUT1872:Failed response: CONNECT
13:24:23:I1:WU309:Uploading WU results
13:24:27:W :CON1876:DNS lookup failed for mskcc1.foldingathome.org
13:24:27:D3:CON1876:Connection failed
13:24:27:E :OUT1876:Failed response: CONNECT
13:24:27:I1:WU306:Uploading WU results
13:24:27:W :CON1877:DNS lookup failed for vav24.fah.temple.edu
13:24:27:D3:CON1877:Connection failed
13:24:27:E :OUT1877:Failed response: CONNECT
13:24:27:I1:WU309:Uploading WU results
13:24:31:W :CON1875:DNS lookup failed for ds01.scs.illinois.edu
13:24:31:D3:CON1875:Connection failed
13:24:31:E :OUT1875:Failed response: CONNECT
13:24:31:I1:WU305:Uploading WU results
13:24:51:W :CON1878:DNS lookup failed for ds01.scs.illinois.edu
13:24:51:D3:CON1878:Connection failed
13:24:51:E :OUT1878:Failed response: CONNECT
13:24:51:I1:WU306:Uploading WU results
13:24:51:D3:Closing client 127.0.0.1
13:24:51:D3:Removing remote 127.0.0.1
13:24:51:W :CON1881:DNS lookup failed for highland3.seas.upenn.edu
13:24:51:D3:CON1881:Connection failed
13:24:51:E :OUT1881:Failed response: CONNECT
13:24:51:I1:WU306:Uploading WU results
13:24:52:W :CON1879:DNS lookup failed for highland4.seas.upenn.edu
13:24:52:D3:CON1879:Connection failed
13:24:52:E :OUT1879:Failed response: CONNECT
13:24:52:I1:WU309:Uploading WU results
13:24:56:W :CON1880:DNS lookup failed for highland3.seas.upenn.edu
13:24:56:D3:CON1880:Connection failed
13:24:56:E :OUT1880:Failed response: CONNECT

What's possible wrong?
Regards, Frederik

Re: failing uploading WU results

Posted: Wed Jun 04, 2025 8:22 pm
by toTOW
Something between you and the servers is messing up your network connection.

Do you use an antivirus, router, proxy or firewall with DPI features ?

Re: failing uploading WU results

Posted: Thu Jun 05, 2025 5:40 am
by muziqaz
Is this the first time it is happening? Or was it always an issue?

Re: failing uploading WU results

Posted: Thu Jun 05, 2025 6:58 am
by FritzV
No, it started in March.
Since then there is also the issue, that FAH suggests that there are no WU available or it stops working. It resumed sometimes when I reinstalled FAH.

I used then the Debug-FAH-Installer - this could be a possible reason? I changed now back to the 'normal' FAH-Installer - I will overview the outcome ...

Re: failing uploading WU results

Posted: Thu Jun 05, 2025 7:03 am
by FritzV
@toTOW:
There are no issues in my network.
And I could ping successfully some of the addresses

Re: failing uploading WU results

Posted: Thu Jun 05, 2025 9:10 am
by bollix47
13:24:03:W :CON1873:DNS lookup failed for vav24.fah.temple.edu
The above is an issue. If the issue was at the server end everybody would have the problem. :wink:

Try using different DNS:

e.g. use google 8.8.8.8 8.8.4.4

If the problem continues with different DN Servers then there's something wrong with your DNS setup or perhaps your FAH config file. If the problem only happens with FAH then please post the System Info & Config sections of your log .... you can x-out user id and anything else that you may not want to share.

Another possible place to look might be your firewall .... make sure your DN Servers and, especially, fah-client are allowed access to the internet.