Page 1 of 2

Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 9:08 am
by RyanMcCarley
When logged into the client page and I click on stats it will show my user name with my WU at zero and my points at zero as well. With the green banner of unranked donor. But if I search my name on the stats page ( VaultTec ) it continues to track my progress and contributions correctly. Any way to remedy this issue.

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 9:28 am
by muziqaz
Make sure you are looking at the same user with the same passkey.
What happens when you click on your username within fahclient stats page?

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 10:06 am
by RyanMcCarley
muziqaz wrote: Mon Feb 17, 2025 9:28 am Make sure you are looking at the same user with the same passkey.
What happens when you click on your username within fahclient stats page?
I am, same username set across the 5 machines I have linked and running. When I click on my name it takes me to the stats page with the same name ( passkey set up ) that seems to be tracking accurately. As the WU compete it updates that and the points as well on the stats page.

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 10:19 am
by muziqaz
Can you post few screenshots, please.
Has the stat page ever worked for you within fahclient?

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 10:33 am
by RyanMcCarley
Yes I can. It quit working yesterday.
First one shows I’m logged in with along with using the passkey.

Image

Shows the problem I’m having.
Image

And this one shows completed WU are still being credited to the right account.
Image

I hope I did all that right, get it screenshots remotely on phone while at work.

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 10:42 am
by muziqaz
What is browser console showing when you are trying to open stats section of fahclient? Any red texts?

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 10:48 am
by RyanMcCarley
Image

This is the page as I see it when I open stats. No red texts or error messages.

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 11:06 am
by muziqaz
No, no, right click on that page and select Source, then click on Console and try flipping through the sections of fahclient Web interface

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 11:28 am
by RyanMcCarley
Ok, so I got to here when opening up the source but a little more detail in what do to next will be appreciated. And thank you so far for the help. This is out of the realm of my knowledge.
Image

Re: Stats page shows unranked and won’t track.

Posted: Mon Feb 17, 2025 12:31 pm
by muziqaz
Sorry wrong instructions 😬
Right click fahclient Web UI and select Inspect. On the right hand side things going to open up, showing Elements. Next icon to the right of the Elements is Console. Click on that and try going into Stats section of Web UI. Give it couple of seconds and make a screenshot of that. Send me a DM with the screenshot

Re: Stats page shows unranked and won’t track.

Posted: Tue Feb 18, 2025 3:27 am
by RyanMcCarley
Update. It kind of fixed itself but now the tracking is off. Its progress none the less, just need the two to sync up.

Image

Image

Re: Stats page shows unranked and won’t track.

Posted: Tue Feb 18, 2025 3:37 am
by calxalot
They may never sync up.

Web control shows user+passkey
Stats page shows user with no regard to passkey. AFAIK

Re: Stats page shows unranked and won’t track.

Posted: Tue Feb 18, 2025 3:51 am
by RyanMcCarley
calxalot wrote: Tue Feb 18, 2025 3:37 am They may never sync up.

Web control shows user+passkey
Stats page shows user with no regard to passkey. AFAIK
Humm that's really wired, when I log out the stats page tracks correctly but when I log in it's back to showing like the previous post.

Image

Re: Stats page shows unranked and won’t track.

Posted: Tue Feb 18, 2025 3:54 am
by calxalot
That is interesting.
It might be unintentional.

Re: Stats page shows unranked and won’t track.

Posted: Tue Feb 18, 2025 5:07 am
by RyanMcCarley
calxalot wrote: Tue Feb 18, 2025 3:37 am They may never sync up.

Web control shows user+passkey
Stats page shows user with no regard to passkey. AFAIK
Didn't read the 2nd part. Is there any way to get the passkey to be active to get the bonus points? Got one sent and activated 2 days ago.