Page 1 of 1
Why won't my Protein Viewer work?
Posted: Wed May 06, 2020 9:52 am
by Lazyluna678
Whenever I load up the protein viewer, it always stays on "Trying" connection and never connects to my account. Can someone help please?
Re: Why won't my Protein Viewer work?
Posted: Wed May 06, 2020 6:37 pm
by foldy
Did you download latest FAhClient 7.6.13?
https://foldingathome.org/start-folding/
Re: Why won't my Protein Viewer work?
Posted: Wed May 06, 2020 6:38 pm
by Lazyluna678
I’m not sure. Is there a section that shows you what version you are using at the moment? I downloaded it around about 20 days ago
Re: Why won't my Protein Viewer work?
Posted: Wed May 06, 2020 6:56 pm
by Joe_H
The version of the client shows in the logs, the System Info tab of FAHControl, and a number of other ways. But 20 days ago most likely you would have downloaded 7.5.1 which has a known issue with the FAHViewer on Windows and for viewing GPU projects on all OSs.
Re: Why won't my Protein Viewer work?
Posted: Wed May 06, 2020 6:57 pm
by Lazyluna678
Ok thanks buddy. I’ll update it tomorrow. Then I can see the beautiful protein viewer
Re: Why won't my Protein Viewer work?
Posted: Thu May 07, 2020 9:14 am
by PantherX
Lazyluna678 wrote:...Is there a section that shows you what version you are using at the moment?...
Welcome to the F@H Forum Lazyluna678,
Please note that the client has a log file which has that information. If you need to find it or post it here for troubleshooting, guidance is provided here: viewtopic.php?f=24&t=26036
Re: Why won't my Protein Viewer work?
Posted: Thu May 07, 2020 9:15 am
by Lazyluna678
Ok thanks @Panther. The Protein Viewer works now so thank you everyone