Having trouble in first use
Posted: Wed Mar 25, 2020 7:59 am
Hi all,
We recently downloaded and installed FAH. I've got a passkey, and I've set up the FAH software on about 20 different machines, all using the same name/passkey.
The machine details vary, but the software setup is the same on all. Here is an example of one of the better machine specs.
Computer Specs: AMD Ryzen Threadripper 2990WX 32 Core / 128GB RAM / 2 x NVIDIA GeForce RTX 2080Ti
Network Connection: 100mb symmetrical fibre
Operating System: Windows Version 1909 (OS Build 18363.720)
Overclocked?: No
Stable?: Yes
Software: FAHClient 7.5.1
WU details: I appear to have Work Unit 14303 (9, 235, 11) for the CPU
I have two main problems. One is that the computer always sits in a 'Ready' status with a yellow circle, even if 'When' is set to 'While I'm working'. Both the CPU and GPUs are at 0.00%. In Task Manager no CPU is being used by FAH. The second problem is that when I click the FAHClient icon in the taskbar and click 'Advanced Control' nothing happens. I would post the log file but I am unsure when to find it.
Any help on getting this going would be greatly appreciated. Thanks in advance.
kind regards,
Tristan.
We recently downloaded and installed FAH. I've got a passkey, and I've set up the FAH software on about 20 different machines, all using the same name/passkey.
The machine details vary, but the software setup is the same on all. Here is an example of one of the better machine specs.
Computer Specs: AMD Ryzen Threadripper 2990WX 32 Core / 128GB RAM / 2 x NVIDIA GeForce RTX 2080Ti
Network Connection: 100mb symmetrical fibre
Operating System: Windows Version 1909 (OS Build 18363.720)
Overclocked?: No
Stable?: Yes
Software: FAHClient 7.5.1
WU details: I appear to have Work Unit 14303 (9, 235, 11) for the CPU
I have two main problems. One is that the computer always sits in a 'Ready' status with a yellow circle, even if 'When' is set to 'While I'm working'. Both the CPU and GPUs are at 0.00%. In Task Manager no CPU is being used by FAH. The second problem is that when I click the FAHClient icon in the taskbar and click 'Advanced Control' nothing happens. I would post the log file but I am unsure when to find it.
Any help on getting this going would be greatly appreciated. Thanks in advance.
kind regards,
Tristan.