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Points resetted!
Posted: Fri Mar 20, 2020 5:49 pm
by FrancescoSciumè
I everybody,
my name is Francesco and i am a new donor. Last week i started donating after seeing a video from Gamer Nexus and all the installation and configuration went fine. I just noticed that when i created an identity and i asked for a passkey, that never came. So i tried a couple other times until, some day after, i received one. But when i inserted the passkey in my identity my points resets itself. What can i do to transfer those? I don't want to lose 55k, i know they are pointless, but i care, make me feel better with what i'm doing.
Thank you
Re: Points resetted!
Posted: Fri Mar 20, 2020 6:23 pm
by Jesse_V
Wait, are you saying the points went from 55k down to 0 after you entered your passkey? Did you change your name or team number?
Re: Points resetted!
Posted: Fri Mar 20, 2020 6:32 pm
by FrancescoSciumè
Jesse_V wrote:Wait, are you saying the points went from 55k down to 0 after you entered your passkey? Did you change your name or team number?
Exactly, and i didn't change anything, just inserted the passkey i received.
Re: Points resetted!
Posted: Fri Mar 20, 2020 6:33 pm
by jonault
Once you enter a passkey, the Web Control will only show you points associated with that username and passkey. The points you earned prior to getting your passkey are not associated with the passkey, so they stop showing up. I think if you click on "see stats" it will show you all the points associated with the user id, including the ones that you earned before getting the passkey. For me, there's about a 2 million point difference between the two numbers.
Re: Points resetted!
Posted: Fri Mar 20, 2020 6:42 pm
by FrancescoSciumè
I can also provide screenshot because if i remove the passkey my points shows up, while when i insert it the points go to 0. Now i'm continuing to donate with the passkey and i'm going to finish some WU with it just now, but i would like to have those restored if it's possible.
Re: Points resetted!
Posted: Fri Mar 20, 2020 6:43 pm
by FrancescoSciumè
jonault wrote:Once you enter a passkey, the Web Control will only show you points associated with that username and passkey. The points you earned prior to getting your passkey are not associated with the passkey, so they stop showing up. I think if you click on "see stats" it will show you all the points associated with the user id, including the ones that you earned before getting the passkey. For me, there's about a 2 million point difference between the two numbers.
You're right, if i go to see stats i see the points i had (since last refresh, wich is yesterday).