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Can't fold on W10

Posted: Mon Aug 22, 2016 9:00 pm
by TurnTrout
I can only open the web interface by using localhost or going through Edge (chrome doesn't work). Advanced controls doesn't work, I never get any assignments - please help! Made sure to allow through firewall.

Re: Can't fold on W10

Posted: Tue Aug 23, 2016 4:05 am
by bruce
Please post your log per the instructions in my Sig.

Which options did you select when you installed it?

Re: Can't fold on W10

Posted: Tue Aug 23, 2016 1:28 pm
by TurnTrout
Thanks for your help - I tried finding the log files, but I can't do any of the three options - Advanced Control won't open, Data Directory just shows me My PC, and %AppData%\FAHClient doesn't exist - FAHClient isn't a folder there.

Just the default options.

Re: Can't fold on W10

Posted: Tue Aug 23, 2016 3:03 pm
by bruce
Reinstall selecting "Just for me"

Re: Can't fold on W10

Posted: Tue Aug 23, 2016 7:33 pm
by TurnTrout
The web client doesn't work still, but I'm now able to access the advanced controls! I'll post again if it still doesn't do work by later today.

Thanks a bunch :)

Re: Can't fold on W10

Posted: Tue Aug 23, 2016 7:58 pm
by bruce
Web client works for me on Win10. I don't remember, but maybe I had to add an exception to my firewall.

(A linux system reminds me that WebClient doesn't work unless JavaScript is enabled in my browser.)

Re: Can't fold on W10

Posted: Thu Aug 25, 2016 4:58 pm
by TurnTrout
What exception should I make? This is rather frustrating - according to advanced control, my PC has been folding for 2 days, but FAH says I have 0 points.

Re: Can't fold on W10

Posted: Thu Aug 25, 2016 5:51 pm
by bruce
Start "Task Manager" On the "Processes" tab, click on "Name" header to alphabetize the process names. What do you see starting with "Fah..."?

Which antivirus/firewall product(s )are you using?

If WindowsFirewall, open it. Is the "notification state" set to "notify me..."?

Click on "allow an app..." and scroll to where you see names starting with "fah.." What do you see?

Re: Can't fold on W10

Posted: Fri Aug 26, 2016 5:15 pm
by TurnTrout
I'm using BitDefender, and I set it to always allow fahclient.exe

Re: Can't fold on W10

Posted: Fri Aug 26, 2016 5:22 pm
by foldy
Try this folder to find the logfiles
%programdata%\fahclient

Re: Can't fold on W10

Posted: Sun Aug 28, 2016 3:33 am
by bruce
TurnTrout wrote:What exception should I make? This is rather frustrating - according to advanced control, my PC has been folding for 2 days, but FAH says I have 0 points.
Zero points is not prooof that FAH is not running. Depending on your hardware and on the particular project that's assigned, it may take several days to complete a project. Points are only awarded when results are actually uploaded.

In general, bigger projects take longer to run (with the same resources), have longer deadlines, and earn more points when they're finally completed. In theory, if you're assigned one long project or if you're assigned several shorter projects, everything will average out over the long term.

That's why I asked " What (tasks) do you see starting with "Fah..."?"

Does your computer sleep or hibernate when you're not using it?

Re: Can't fold on W10

Posted: Sun Aug 28, 2016 3:46 am
by Joe_H
If you fold under the same name as you have used to post here, the official stats show that one WU has been turned in and credited as of the 25th:
http://fah-web2.stanford.edu/cgi-bin/ma ... =TurnTrout

Re: Can't fold on W10

Posted: Sun Aug 28, 2016 6:54 pm
by TurnTrout
Ahh, OK! Thank you very much guys :) Looking forward to continuing to fold. Let's beat some diseases together!