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HELP! with invalid pass key

Posted: Tue Nov 19, 2013 1:58 am
by birefringent too
Two things actually, well three.

1) I'm not a new donor, been folding for seven years now, couldn't find my forum password, asked for a new one, never received one. Created a new account, added "too." That's OK, I just don't like being "too."

2) Applied for a pass key, but misspelled (dropped a character typing too fast) my email so the pass key went into the internet netherworld. I tried again, this time checked my email spelling. Got a pass key, entered it and it comes back invalid. Can someone reset the pass key associated with "birefringent" so I can get a pass key that isn't invalid. I don't want to loose my points of course. I'm coming up on half a million.

3) No one expects the Spanish Inquisition (for Monty Python fans)

Re: HELP! with invalid pass key

Posted: Tue Nov 19, 2013 2:06 am
by Joe_H
As far as I know, the client will only report an invalid passkey if the two entries of it do not match or the length is incorrect. We recommend copying and pasting the passkey from the email into the client to avoid typos and dropped characters. Also check that you did not copy an extra space character, either before or after the hexadecimal digits.

Re: HELP! with invalid pass key

Posted: Tue Nov 19, 2013 2:13 am
by P5-133XL
When you apply for a new Passkey, use the old E-Mail address and you'll get the old Passkey resent. Passkeys are associated with the Email address used.

Re: HELP! with invalid pass key

Posted: Tue Nov 19, 2013 2:45 am
by bruce
P5-133XL wrote:When you apply for a new Passkey, use the old E-Mail address and you'll get the old Passkey resent. Passkeys are associated with the Email address used.
... and the username given.