Not recieving the passkey (re-sent. Fixed)

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GT500
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Re: Not reciving passkey

Post by GT500 »

I tried to get a new passkey earlier today, and never received the e-mail. Server's maillog shows no attempts by GMail to connect around the time period that the form was submitted.
hryamzik
Posts: 2
Joined: Thu Mar 05, 2020 8:15 am

Re: Not reciving passkey

Post by hryamzik »

Same here, tried gmail and other domain. I also wonder if my points earned anonymously will be counted once I manage to get a key and log in.
SilvanoAP
Posts: 1
Joined: Thu Mar 05, 2020 8:29 am

Re: Not reciving passkey

Post by SilvanoAP »

i have the same.. i tried 2 different domains (one pro and one gmail), and doesn't receive the mail with the passkey.
YukKevChuHau
Posts: 2
Joined: Thu Mar 05, 2020 11:10 am

Re: Not reciving passkey

Post by YukKevChuHau »

Same for me. I tried requesting on two different days, using two different email addresses on both days. Received Nada. Also, hosted ny Gmail/Google for my email addresses though.
appleonatree
Posts: 1
Joined: Thu Mar 05, 2020 11:36 am

Re: Not reciving passkey

Post by appleonatree »

Neither do I receive a passkey, tried two different gmail and one .edu one, no luck.
YukKevChuHau
Posts: 2
Joined: Thu Mar 05, 2020 11:10 am

Re: Not reciving passkey

Post by YukKevChuHau »

It's not working for me too. I tried on two days, and using two different email accounts on both days. Both hosted by Gmail/Google though.
just_jeepin
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Re: Not reciving passkey

Post by just_jeepin »

I tried getting a passkey with my Yahoo and Gmail accounts and neither have received the email in the inbox or spam folder.
Joe_H
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Re: Not reciving passkey

Post by Joe_H »

Okay, I think we have enough reports of which domains are not getting passkey emails. It is being looked into, will try to update when I hear of any progress.
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j0hn0b
Posts: 11
Joined: Thu Mar 05, 2020 10:34 pm

Re: Not reciving passkey

Post by j0hn0b »

I'm having the same issue, tried with iCloud and gmail - neither work. I'd like to set the passkey up for bonuses during the Tz competition
jcoffland
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Re: Not reciving passkey

Post by jcoffland »

GMail is accepting but then just dropping many messages. I'm looking into it now.
Cauldron Development LLC
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hryamzik
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Re: Not reciving passkey

Post by hryamzik »

jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.
That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.
Joe_H
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Re: Not reciving passkey

Post by Joe_H »

hryamzik wrote:
jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.
That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.
The email account these passkey emails are sent from is also on Gmail, and that is what he is referring to.
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jcoffland
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Re: Not reciving passkey

Post by jcoffland »

It turns out we've had over 6500 passkey requests in the last three days. This caused us to hit a Gmail send limit. I'm working on sending passkey emails directly from foldingathome.org.
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jcoffland
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Re: Not reciving passkey

Post by jcoffland »

I'm resending all the passkey emails from the last three days. Unfortunately this will be a repeated email for some people. I cannot tell which were blocked by Google. All the emails should be sent within about an hour. The new emails will come from noreply@foldingathome.org.
Cauldron Development LLC
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bruce
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Re: Not reciving passkey

Post by bruce »

how many of the 6500 were just retries for missing emails?
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