Not recieving the passkey (re-sent. Fixed)
Moderators: Site Moderators, FAHC Science Team
Re: Not reciving passkey
I tried to get a new passkey earlier today, and never received the e-mail. Server's maillog shows no attempts by GMail to connect around the time period that the form was submitted.
Re: Not reciving passkey
Same here, tried gmail and other domain. I also wonder if my points earned anonymously will be counted once I manage to get a key and log in.
Re: Not reciving passkey
i have the same.. i tried 2 different domains (one pro and one gmail), and doesn't receive the mail with the passkey.
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Re: Not reciving passkey
Same for me. I tried requesting on two different days, using two different email addresses on both days. Received Nada. Also, hosted ny Gmail/Google for my email addresses though.
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Re: Not reciving passkey
Neither do I receive a passkey, tried two different gmail and one .edu one, no luck.
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Re: Not reciving passkey
It's not working for me too. I tried on two days, and using two different email accounts on both days. Both hosted by Gmail/Google though.
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Re: Not reciving passkey
I tried getting a passkey with my Yahoo and Gmail accounts and neither have received the email in the inbox or spam folder.
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Re: Not reciving passkey
Okay, I think we have enough reports of which domains are not getting passkey emails. It is being looked into, will try to update when I hear of any progress.
Re: Not reciving passkey
I'm having the same issue, tried with iCloud and gmail - neither work. I'd like to set the passkey up for bonuses during the Tz competition
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Re: Not reciving passkey
GMail is accepting but then just dropping many messages. I'm looking into it now.
Cauldron Development LLC
http://cauldrondevelopment.com/
http://cauldrondevelopment.com/
Re: Not reciving passkey
That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.
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Re: Not reciving passkey
The email account these passkey emails are sent from is also on Gmail, and that is what he is referring to.hryamzik wrote:That's not just gmail, I believe nobody here managed to get this email on any other domain. And we did try quite a few.jcoffland wrote:GMail is accepting but then just dropping many messages. I'm looking into it now.
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Re: Not reciving passkey
It turns out we've had over 6500 passkey requests in the last three days. This caused us to hit a Gmail send limit. I'm working on sending passkey emails directly from foldingathome.org.
Cauldron Development LLC
http://cauldrondevelopment.com/
http://cauldrondevelopment.com/
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Re: Not reciving passkey
I'm resending all the passkey emails from the last three days. Unfortunately this will be a repeated email for some people. I cannot tell which were blocked by Google. All the emails should be sent within about an hour. The new emails will come from noreply@foldingathome.org.
Cauldron Development LLC
http://cauldrondevelopment.com/
http://cauldrondevelopment.com/
Re: Not reciving passkey
how many of the 6500 were just retries for missing emails?
Posting FAH's log:
How to provide enough info to get helpful support.
How to provide enough info to get helpful support.