I everybody,
my name is Francesco and i am a new donor. Last week i started donating after seeing a video from Gamer Nexus and all the installation and configuration went fine. I just noticed that when i created an identity and i asked for a passkey, that never came. So i tried a couple other times until, some day after, i received one. But when i inserted the passkey in my identity my points resets itself. What can i do to transfer those? I don't want to lose 55k, i know they are pointless, but i care, make me feel better with what i'm doing.
Thank you
Points resetted!
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FrancescoSciumè
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Points resetted!
Last edited by FrancescoSciumè on Fri Mar 20, 2020 6:33 pm, edited 2 times in total.
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Jesse_V
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Re: Points resetted!
Wait, are you saying the points went from 55k down to 0 after you entered your passkey? Did you change your name or team number?
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FrancescoSciumè
- Posts: 10
- Joined: Fri Mar 20, 2020 5:41 pm
- Hardware configuration: CPU: i7-4790k
MOBO: ASrock z97 extreme4
GPU: Palit Gtx 780ti jetstream
RAM: G.Skill ares 8Gb (4x2gb) 2133MHz C9
SSD: Crucial MX 500Gb
HDD: WD Blue 1TB
PSU: XFX TS 650W
Re: Points resetted!
Exactly, and i didn't change anything, just inserted the passkey i received.Jesse_V wrote:Wait, are you saying the points went from 55k down to 0 after you entered your passkey? Did you change your name or team number?
Re: Points resetted!
Once you enter a passkey, the Web Control will only show you points associated with that username and passkey. The points you earned prior to getting your passkey are not associated with the passkey, so they stop showing up. I think if you click on "see stats" it will show you all the points associated with the user id, including the ones that you earned before getting the passkey. For me, there's about a 2 million point difference between the two numbers.
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FrancescoSciumè
- Posts: 10
- Joined: Fri Mar 20, 2020 5:41 pm
- Hardware configuration: CPU: i7-4790k
MOBO: ASrock z97 extreme4
GPU: Palit Gtx 780ti jetstream
RAM: G.Skill ares 8Gb (4x2gb) 2133MHz C9
SSD: Crucial MX 500Gb
HDD: WD Blue 1TB
PSU: XFX TS 650W
Re: Points resetted!
I can also provide screenshot because if i remove the passkey my points shows up, while when i insert it the points go to 0. Now i'm continuing to donate with the passkey and i'm going to finish some WU with it just now, but i would like to have those restored if it's possible.
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FrancescoSciumè
- Posts: 10
- Joined: Fri Mar 20, 2020 5:41 pm
- Hardware configuration: CPU: i7-4790k
MOBO: ASrock z97 extreme4
GPU: Palit Gtx 780ti jetstream
RAM: G.Skill ares 8Gb (4x2gb) 2133MHz C9
SSD: Crucial MX 500Gb
HDD: WD Blue 1TB
PSU: XFX TS 650W
Re: Points resetted!
You're right, if i go to see stats i see the points i had (since last refresh, wich is yesterday).jonault wrote:Once you enter a passkey, the Web Control will only show you points associated with that username and passkey. The points you earned prior to getting your passkey are not associated with the passkey, so they stop showing up. I think if you click on "see stats" it will show you all the points associated with the user id, including the ones that you earned before getting the passkey. For me, there's about a 2 million point difference between the two numbers.